Receive necessary care regardless of your race, gender, language, origin or source of payment
Your cultural, psychological, spiritual and personnel values, dignity, beliefs and preferences to be respected.
To receive care & treatment in a safe & secure environment, free from physical, sexual on verbal abuse & neglect.
Privacy during care, examination, treatments and conversations with your physician and other healthcare providers
To be addressed by proper name and informed about the name of the doctors, nurses and other healthcare team members involved in the care.
Ask for complete information to understand your diagnosis, condition, risk of each treatment, its out come and necessary explanation care to be taken after hospital discharge
To be Involved in the decisions that affects your care, services, or treatment
To clarify all your doubts before signing the consent forms such as general consent form and consent form for surgery/ anesthesia/ high risk procedures.
To be informed about pain and pain relief measures to participate in your pain management plan.
To ask for change of a doctor or a second opinion if you wish for.
To refuse treatment except when such participation is contradicted for medical reasons.
To be educated about the medications, diet, prevention & other aspects of the disease process.
To be informed about transfer to another facility or organization & provided complete explanation, including alternatives to a transfer.
To be involved in the discharge plan.
To say “yes” or “no” to experimental treatments and to be advised when a physician is considering you to be part of a medical research program
To express your concerns, complaints and or grievance to any of our hospital staff
Medical records and other information provided by you would be completely treated confidential. Exception for this would be second opinion, law or insurance and you have Complete access to your medical records if you wish for it
Know the expected cost regarding your treatment and have your bill explained and receive information about charges that you may be responsible for and have access to the rate list